Orders over $200 include complimentary USPS Priority or UPS Ground shipping. USPS express and UPS Next Day services are offered for expedited deliveries. For orders under $200, USPS Ground Advantage is the most economical but all options from UPS and USPS are offered and priced accordingly. Orders typically ship within 2 business days but on some occasions it can take up to 5 business days. We are not responsible for lost or stolen packages that have been marked as delivered by the parcel company but we will of course help locate them in any way we can.
USPS, UPS, and DHL services are offered and priced based on weight and destination. We include free shipping for all orders over $300. All import duties are to be paid upon arrival based on the destination country and their own particular import tariffs. There is only one duties paid option offered for Canada, and that is "USPS first class duties paid". All other options will require duty payment upon arrival
Please e-mail email@example.com to initiate a return and please include your order number and the item you are returning. Returns are accepted for any unworn and unwashed items within 14 days of delivery. Original hangtags and labels must be included. Full priced items or full priced with a discount code can be returned for exchange, store credit, or refund. Sale or marked down items can be returned for exchange or store credit. There is a $7 restock fee as well as the cost of the return label for all returns. The restock fee and return label cost is waived for full priced items returned for exchange or store credit. We provide return labels for domestic packages and the cost will be deducted from your refund or store credit. Shipping for international returns must be arranged by the customer, please send to the below address. Domestic customers who wish to arrange their own return shipping, please send to the below address.
54 Main Street Studio 2
Chatham, NY 12037
We accept PayPal, American Express, Visa, Mastercard, Discover, Afterpay, Shop Pay, Apple Pay, and Google Pay
We do offer pre orders for in-demand items and these are specially made to order, so we can only offer store credit for a canceled pre-order.
We do also entertain special requests for custom pieces based on silhouettes and fabrics from our archives. E-mail firstname.lastname@example.org if you have a project in mind and we will let you know what is possible based on fabric availability. Typical lead time would be 8-12 weeks for custom items. Custom orders require 100% payment up front and can not be canceled once they are put into production.
Contact us at email@example.com or on instagram @samanthapleet